Terms of service

Terms of Service

Last updated: July 2026

Welcome to Mon Ami. By accessing our website or purchasing products from us, you agree to these Terms of Service. Please read them carefully.

1. General

This website is operated by Mon Ami. Throughout the site, the terms "we", "us", and "our" refer to Mon Ami. By using this website, you agree to be bound by these Terms of Service and all applicable laws and regulations.

If you do not agree with these terms, please do not use this website.

2. Products and Pricing

We make every effort to ensure product descriptions, pricing, and availability are accurate. However, errors may occur.

We reserve the right to:

  • Correct pricing or product description errors.

  • Modify or discontinue products without notice.

  • Limit quantities purchased.

  • Refuse or cancel any order at our discretion.

Prices are listed in Canadian dollars (CAD) and applicable taxes are calculated at checkout.

3. Orders

Submitting an order does not guarantee acceptance.

We reserve the right to refuse, cancel, or limit orders for reasons including:

  • Product unavailability

  • Pricing errors

  • Suspected fraud

  • Payment authorization issues

If your order is cancelled after payment has been processed, a full refund will be issued.

4. Payment

Payments are processed securely through approved payment providers.

We do not store your credit card information.

5. Shipping and Delivery

Delivery times are estimates only and are not guaranteed.

Mon Ami is not responsible for delays caused by:

  • Shipping carriers

  • Weather

  • Customs

  • Events beyond our reasonable control

Risk of loss transfers to the customer upon delivery.

6. Returns and Refunds

Returns are governed by our Return & Refund Policy.

Please review our Return & Refund Policy before making a purchase.

7. Product Information

Pet food and pet products should always be used according to the manufacturer's instructions.

Customers are responsible for determining whether a product is appropriate for their pet.

Mon Ami is not liable for misuse of products or for adverse reactions beyond manufacturer defects.

8. Promotions

Promotional offers:

  • Cannot be combined unless specifically stated.

  • Have no cash value.

  • May be changed or cancelled without notice.

  • May exclude certain brands or products.

9. Intellectual Property

All website content, including text, graphics, logos, images, and designs, is the property of Mon Ami or its licensors and may not be copied, reproduced, or distributed without prior written permission.

10. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website, you consent to the collection and use of information as described in that policy.

11. Limitation of Liability

To the maximum extent permitted by law, Mon Ami shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.

Our maximum liability shall not exceed the amount paid for the product giving rise to the claim.

Nothing in these Terms limits any rights that consumers have under applicable Canadian or Québec consumer protection laws.

12. Governing Law

These Terms of Service are governed by the laws of the Province of Québec and the applicable laws of Canada.

Any disputes shall be resolved in the courts of the Province of Québec.

13. Changes to These Terms

We reserve the right to update these Terms of Service at any time.

Changes become effective immediately upon being posted on this website.

14. Contact Information

Mon Ami

3614 Boulevard Saint-Charles

Kirkland, Québec

Phone: (514) 505-0555

Email: info@mon-ami.ca