Return & Refund Policy

At Mon Ami, your satisfaction is important to us. If you are not completely satisfied with your purchase, we are happy to help within the guidelines below.

Returns

Most unopened merchandise may be returned within 30 days of purchase with the original receipt.

To be eligible for a return:

• The item must be unused, in its original packaging, and in resalable condition.
• A valid proof of purchase is required.

Pet Food Guarantee

We understand that every pet is different.

Unopened bags of pet food may be returned within 30 days.

If your pet does not like a dry food, you may exchange the bag within 30 days, provided:

• The original receipt is presented.
• The bag is at least 75% full.
• The product is returned in its original packaging.

Exchanges are limited to one per product.

Non-Returnable Items

The following items cannot be returned or refunded:

• Frozen or raw pet food
• Treats, chews, and opened consumable products
• Prescription or veterinary diets (unless defective)
• Clearance or final sale items
• Gift cards

Damaged or Defective Products

If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will gladly replace the item or provide a refund when appropriate.

Online Orders

Orders may be returned in-store or by contacting our customer service team.

Shipping charges are non-refundable unless the return is due to our error or a defective product.

Customers are responsible for return shipping costs unless otherwise approved.

Refunds

Approved refunds are issued to the original method of payment.

Please allow 5–10 business days after your return has been processed for the refund to appear on your account.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Mon Ami
3614 Boulevard Saint-Charles
Kirkland, Québec

Email: info@mon-ami.ca
Phone: (514) 505-0555