Shipping Policy

Last updated: July 2026

Thank you for shopping with Mon Ami. We are committed to getting your order to you as quickly and safely as possible.

Order Processing

Orders are typically processed within 1–2 business days after payment has been received.

Orders placed on weekends or statutory holidays are processed on the next business day.

During promotions or peak periods, processing times may be longer.

Shipping

We currently ship to addresses within Canada.

Shipping rates are calculated at checkout based on the destination, package weight, and selected shipping method.

Estimated delivery times are provided by the shipping carrier and are not guaranteed.

Local Delivery

Where available, local delivery options may be offered at checkout based on your postal code.

Delivery windows may vary depending on order volume and weather conditions.

Someone should be available to receive the order when required.

In-Store Pickup

Customers may choose free in-store pickup when available.

You will receive an email notification when your order is ready for pickup.

Please wait for this confirmation before visiting the store.

Oversized & Frozen Products

Certain oversized, heavy, or frozen products may not be eligible for shipping.

If shipping is unavailable for an item, this will be indicated during checkout or our team will contact you after your order is placed.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

Additional shipping charges resulting from an incorrect or incomplete address may be the responsibility of the customer.

Lost or Damaged Shipments

If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date.

We will work with the shipping carrier to resolve the issue as quickly as possible.

Shipping Delays

Delivery times may be affected by:

• Weather conditions

• Carrier delays

• High order volumes

• Holidays

• Other events beyond our reasonable control

We appreciate your patience should these situations occur.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Mon Ami

3614 Boulevard Saint-Charles

Kirkland, Québec

Phone: (514) 505-0555

Email: info@mon-ami.ca